It is a consistently proven fact that a person’s impression of anyone is made within seconds and that impression quickly becomes their belief. And rightly or wrongly, once made it is extremely difficult to change their new found belief of that person, you can imagine how important that is for the crew who are going to be with their passengers for a long haul flight. Emirates places great importance on male grooming, for their cabin crew so that the first impression they make is perfect.
Is there one Top Tip or ‘secret’ that you convey to every member of cabin crew in training?
There is no top secret as such, but it is recommended that cabin crew follow a skin care routine that helps them deal with the different hours that they work. Exfoliation and masks are highly recommended as it helps to enhance the appearance of the skin.
Are men advised to wear moisturiser or are there any particular grooming requisites for men – other than spotless hands and nails ?
Yes absolutely. Men have their own skin care and shaving routine. It is important that they also look after their skin especially because they have to shave before each flight. Shaving can irritate the skin and cause dryness therefore we give them certain tips regarding shaving i.e. a shaving oil can be used prior to shaving to help soften the hairs and moisturise the area, preventing skin irritation and dryness. They can use a shaving brush to apply the shaving gel/foam as it acts as a natural exfoliator and helps with ingrown hairs.
What are the three most important things that every member of crew should remember or consider when it comes to grooming and representing Emirates, whether in the air or on the ground?
They are the forefront of the airline and the uniform identity is the direct link to our prestigious brand.
They are the public face of Emirates and are recognised by our customers and also the customers of other airlines.
They only have one opportunity to make a good first impression.
Post flight, are there any tips for cabin crew such as rest; a long bath; tepid shower; cleansing routine etc?
Rest is definitely recommended as it helps with cell renewal/rejuvenation which helps our skin to repair itself and look immaculate. They are recommended to stick to a skin care routine and always remove cleanse their skin after a flight. It depends on the need of the skin at the time, a face mask and eye mask can be applied. When in highly polluted areas we also recommend them to exfoliate and apply a Vitamin C mask to the skin. Anti-Oxidants are also recommended – these products contain Vitamin A, C and E.